First steps

Onboarding flow

Installing Instagram in LiveChat

Start by going to the apps section in LiveChat. Find Instagram, and click Get.

Starting the integration

Go to the Instagram Settings. Then click on Connect Instagram Account and log in with your Instagram credentials.

Meta Wizard pop-up and authorization

Log in to your Instagram Account, then allow all permissions and click Allow to finalize.

Disconnecting Instagram Account

Click on the Disconnect button that appears when you hover over your Instagram Account.

Click on the Disconnect to confirm.

Adding the Instagram Account to a group

Remember to assign the relevant groups to each Instagram Account for efficient communication. This allows you to assign agents (including bots) to specific numbers, ensuring only the selected group receives messages from that number.

Creating a new group

You may need to create a new group. To do this, go to the Groups section under the Team tab and click on the + New group button.

Name it and add agents.

Click Done to finish.

Editing a group

You can edit your groups at any time by clicking the three dots menu next to one of them.

You can change the group name, add or remove members, adjust member priorities, and delete the group. After making changes, two buttons will appear at the bottom of the screen. Click Save changes to finish.

Connecting a Facebook Page to a group

Go to the Instagram settings, click the current value in the Group column, and choose the one to which you want all messages from this page to be redirected. Click Save.