Connecting Outbound messages to LiveChat

You can add Outbound messages with just a few simple clicks! Simply go to the apps section in LiveChat and find Outbound messages, and click install.

After installation, you will find the App in the top list:

Don’t forget to pin the app so that it’s always visible in your main menu

Now, you will be able to access the Customers list. At first, if you haven't completed any chats yet, you will be presented with an empty customer list.

To see your first customers, make sure to add the LiveChat widget to your website and connect messaging platforms like Facebook Messenger, WhatsApp Business, Telegram for Business, SMS, Apple Messages for Business, and others.

After every finished chat with your customers, you will be able to see new or updated records on the Customer page:

Customers will be added regardless of the channel they came from, as we support not only the chat widget but also all messaging platforms (like Messenger, WhatsApp, SMS, etc) that you connect to LiveChat.