Chatting using Twilio SMS

Now that you’re all set up, let’s explore how the SMS channel will look like in your day-to-day work with LiveChat.

When you receive an SMS message from your customer, it will behave like any other chat. You will be able to distinguish the course by the Twilio icon next to the chat and by the fact that the Name will be replaced by your customer's phone number.

Other than that, your agent will be able to make the conversation as for any other channel, using text emojis, canned messages and more.

Moreover, the Twilio SMS channel is fully integrated with Chatbot, so you can create powerful and seamless experiences with AI-powered automation in no time.

Rich messages like quick replies and cards or carousels won’t work in SMS channel, so you should take this into consideration when creating your Chatbot Story