When adding a photo, video, or other media to your template messages, please keep in mind the size and format limits for each type of file. Below is a list of the requirements for each file. For more details, you can check out the Meta documentation.
Supported media formats
|
Media type |
Supported format |
|---|---|
|
audio |
aac, mp4, amr, mpeg, ogg;
|
|
document |
valid MIME-type |
|
image* |
jpeg, png |
|
sticker |
webp |
|
video |
mp4, 3gpp |
*Currently, WhatsApp doesn't support images with transparent backgrounds.
Supported media size
|
Media type |
Supported size |
|---|---|
|
audio |
16 MB |
|
document |
100 MB |
|
image |
5 MB |
|
sticker |
100 KB |
|
video |
16 MB |