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Media Limits

When adding a photo, video, or other media to your template messages, please keep in mind the size and format limits for each type of file. Below is a list of the requirements for each file. For more details, you can check out the Meta documentation.

Supported media formats

Media type

Supported format

audio

aac, mp4, amr, mpeg, ogg;
codecs=opus

document

valid MIME-type

image*

jpeg, png

sticker

webp

video

mp4, 3gpp

*Currently, WhatsApp doesn't support images with transparent backgrounds.

Supported media size

Media type

Supported size

audio

16 MB

document

100 MB

image

5 MB

sticker

100 KB

video

16 MB

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