Media limits
When adding a photo, video, or other media to your template messages, please keep in mind the size and format limits for each type of file. Below is a list of the requirements for each file. For more details, you can check out the Meta documentation.
Supported media formats
Media type | Supported format |
|---|---|
audio | aac, mp4, amr, mpeg, ogg; |
document | valid MIME-type |
image* | jpeg, png |
sticker | webp |
video | mp4, 3gpp |
*Currently, WhatsApp doesn't support images with transparent backgrounds.
Supported media size
Media type | Supported size |
|---|---|
audio | 16 MB |
document | 100 MB |
image | 5 MB |
sticker | 100 KB |
video | 16 MB |