Conversations
With Apple Messages for Business, the customer must first start a conversation with your business before you can interact with them. Apple doesn't send customer information when they start an Apple Messages for Business conversation. Instead, they send an anonymous ID, called an opaque ID, that is unique to the customer's conversation with your business. Messaging a customer directly using their phone number won't initiate a conversation.
To track your customers, manage their details, and reach out to them easily, use Outbound Messages. This is a handy mini CRM within your LiveChat account. To see more, go to Outbound Messages.
That’s the end of the basics of Apple Messages for Business integration with LiveChat. If you’d like to learn more, check out the Developer Integrations or FAQ articles.