Features Overview
Customer details
All chats from the Telegram channel will appear in your Chats section and will be marked with a Telegram log icon so that you can easily distinguish what channel a given chat originated.
Additionally, in the Chat Details section, you and your agents can see extensive details about your customer.
To track your customers, manage their details, and reach out to them easily, use Outbound Messages. This is a handy mini CRM within your LiveChat account. To see more, go to Outbound Messages.
Below, you can learn how to add or remove Telegram bots from LiveChat. If you want to know how to increase the number of your conversations, go to Telegram for Business PRO.
Adding more Telegram bots
With Telegram for Business, you can add an unlimited number of bots, and each addition takes just a few seconds.
Go to the Telegram Dashboard, where you added your first bot. In the top right corner of the bots table, click the + Add new button.
You should see a popup where you can add a new bot’s authentication token and select a LiveChat group.
If you don’t have a token, please read this article.
Now, you should see the new bot in the Telegram Dashboard.
Disconnecting Telegram bot
Disconnecting your Telegram bot from LiveChat is also very intuitive and should take you just a few seconds.
Please remember that disconnecting your Telegram bot from LiveChat won’t delete your Telegram bot account from Telegram.
Go to the Telegram Dashboard, where you added your Telegram bots. Click the Disconnect next to the bot you’d like to remove
Confirm that you’d like to disconnect it.
After that, messages from Telegram will no longer appear on LiveChat.
