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Sending Template messages to individual customers

What are WhatsApp template messages?

WhatsApp template messages are pre-defined message templates that you can use to communicate with your customers on WhatsApp. These templates provide a structured and consistent format for businesses to send messages to their customers, which can help to improve the overall customer experience.

WhatsApp template messages can be used for a variety of purposes, such as customer support, appointment reminders, order confirmations, and many more. The templates typically include placeholders for dynamic information, such as the customer's name, order number, or appointment time, which can be filled in by the business's messaging platform.

Template Messages in LiveChat

Template messages can be used when you’d like to initiate a conversation with the Customer as a first side. This message will be deducted from the Business-Initiated conversation balance.

How to prepare the template message? The whole creator is in the “chat” tab. On the right panel, you have to click on the “WhatsApp” icon and you’ll get a creator window.


The data you need to fill in is: the customer number in a proper format without + or 00, from the drop-down list Template Message choose the required template message created in Meta.


The last step is the sending method. You can send it immediately by the “send” button or schedule in time “timer” icon.


After sending the template message will be shown in the Chat window



To sum up, there are several benefits to using WhatsApp template messages for businesses:

  1. Streamlined communication: WhatsApp template messages provide a structured format for businesses to communicate with their customers, which can help to streamline communication and reduce the risk of errors or misunderstandings.

  2. Improved customer experience: By using WhatsApp template messages, businesses can provide timely and relevant information to their customers, such as appointment reminders or order confirmations, which can help to enhance the overall customer experience.

  3. Cost-effective: WhatsApp template messages are often more cost-effective than traditional SMS or voice calls, as they can be sent to customers at a lower cost.

  4. Increased efficiency: Using a messaging platform that supports WhatsApp template messages can help businesses automate their communication processes and improve efficiency, allowing them to focus on other important aspects of their operations.

Overall, WhatsApp template messages can be a valuable tool for businesses looking to improve their communication channels and enhance their customer experience.

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