Skip to main content
Skip table of contents

Messaging

New chats from Instagram are visible with the Instagram icon in the Chats tab in LiveChat.

image-20260120-144808.png

Replies to messages and to Stories are visible in the chats.

image-20260120-150239.png
image-20260120-150149.png

Additional information about the customer is visible in the Customer Details and in the dedicated Instagram panel on the right side of the chats.

image-20260120-151106.png
image-20260120-150808.png

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.

Contact Support Close