Skip to main content
Skip table of contents

Understanding customer details

All chats from the Telegram channel will appear in your Chats section and will be marked with a Telegram logo icon so that you can easily distinguish what channel a given chat originated:

Screenshot 2024-04-08 at 12.17.34.png

Additionally, in the Chat Details section you and your agents will be able to see extensive details about your customer:

Screenshot 2024-04-08 at 12.16.09.png

Let’s have a look at each available piece of information separately:

  • First Name - is simply the first name of your customer

  • Last Name - is your customer’s last name

  • Username - is a user name your customer is using on Telegram

  • Telegram ID - the account ID your customer is using on Telegram

  • Is Account subscriber (yes/no): no

  • Is Bot user - it’s a yes or no information that will hint you if you’re talking with a real person or an automated bot.

  • Is first contact - it’s a yes or no information that will hint you if the user is contacting you for the first time ever

  • Language - is a language set by your customer she/he is using on Telegram, so it might be good to respond using this language.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.