LiveChat WhatsApp Business Reports
You can filter out LiveChat reports by WhatsApp Business channel with a designated filter. You can give it a go in by using the Total chats report and Chat duration report offered by LiveChat!
Total chats report
View how many chats are coming your way on a particular day and time. It’s handy to see if your efforts to increase/decrease the number of chats are working and to estimate how many agents you need on a specific shift.
![Screenshot 2024-03-21 at 14.46.57.png](../__attachments/32800909/Screenshot%202024-03-21%20at%2014.46.57.png?inst-v=e51f5512-047c-4926-8c44-c620d404b5ab)
Chat duration report
This report shows the average chat duration for a given period and compares agent chatting time with the entire chat duration.
Agent chatting time – shows how much time agents spend chatting with customers.
Chat duration – includes the chatting time of your agents, the chatting time of bots, and the time spent in queues.
Check the total average and compare it to the average of a specific agent to see if they take an appropriate amount of time to solve cases.
![Screenshot 2024-03-21 at 15.47.31.png](../__attachments/32800909/Screenshot%202024-03-21%20at%2015.47.31.png?inst-v=e51f5512-047c-4926-8c44-c620d404b5ab)