FAQ

What are the prices for using WhatsApp Business on LiveChat?

LiveChat offers three plans with per-conversation billing and a top-up option for business-initiated conversations, allowing the selection of message categories and destinations. You can find more information in Plans & Features and Conversation Billings.

Is there a notification about reaching the limit for a plan?

There are multiple ways to get notified about reaching the plan’s limit.

I keep getting an error that my WhatsApp number is already in use

WhatsApp allows only one number per product, with three available options: personal, WhatsApp Business, and WhatsApp Business API. To resolve this issue, go to the Number Is Already in Use article.

“WhatsApp Business app isn’t installed for my number yet” while trying to connect a number with a Facebook Page

To connect LiveChat with WhatsApp Business, use the WhatsApp Business Platform, not the app. To resolve this issue, go to the App Isn’t Installed article.

I cannot add a new number; I’m using 360Dialog

The issue with adding a new number via 360Dialog is that it still uses on-premise hosting, which Meta no longer supports for new number onboarding. We recommend migrating to the Meta Direct connection for seamless integration.

I want to migrate directly to a direct Meta connection

For that, please follow the steps in the Migration article. This allows you to connect straight to Meta and allows your WhatsApp Business dashboard (including the onboarding new number option) to be available directly in LiveChat without needing external providers.

Why doesn't my chatbot respond according to its story after sending the first message?

This can happen if you didn’t set the User Input with parameter any{} at the beginning of the chatbot’s story. This allows the bot to capture any first message from customers to initiate the bot. See how to set it up here.

I want to create a Welcome Message for my customers

To create a Welcome Message, after which your agents can respond to your customers, you need to create a chatbot with a transfer option. See how to set up your chatbot’s story and how to add the transfer option.

I want to create a bot for my business after working hours

To do that, create a new chatbot according to these instructions. Then set its working hours outside of your business’s working hours with the help of this guide.