First Steps

Onboarding flow

Watch the video tutorial or follow our step-by-step guide below to learn how to integrate Telegram with LiveChat.

Creating a Telegram bot

You'll need to create a Telegram bot to connect your business with customers on Telegram. This will allow you to link your Telegram account directly to LiveChat.

Go to the Telegram app, log in to your account, or create a new one. Type in @BotFather in the search field, and open this bot (as an official Telegram bot, it will have a blue checkmark next to its name).

Click Start to activate the BotFather.

You will receive a list of commands for managing bots. Select or type in the /newsbot command and send it.

Pick a name for your bot (visible to users) and a unique username that ends with "bot" so users can find it in a search. After naming your chatbot, it will be created. You’ll get a message with a link to your bot (http://t.me/<bot_username>), setup tips, a profile picture suggestion, and a list of commands.

To connect your bot to LiveChat, you need a token. To do that, type and send the /token command. You will see buttons with your existing bots.

Select the required bot so that you can connect it to LiveChat.

Copy the token and download the Telegram for Business in the LiveChat.

After confirming the installation on the Marketplace, select Finish installation and click Allow to provide all necessary permissions.

Next, enter the previously copied token from the Telegram app and choose a group of agents you want to assign to service this bot. Click Connect to finish the setup.

After that, you’ll see a list of your connected Telegram numbers.