Campaigns

The Campaign feature allows you to send WhatsApp messages to multiple customers at once directly from the LiveChat dashboard without needing any extra tools. You can create visually appealing messages with just a few clicks. After sending, you can view detailed reports on message effectiveness, including data on reads, responses, and more.

You can use it anytime you need to convey something to your customers, but it will be the best option for:

• creating marketing campaigns (massive or small),

• informing your customers about your current promotions,

• sending a promo code to your best customers,

• automating the replays with Chatbot,

• asking your customers for their opinion about your company.

You can also manage campaigns through the Outbound messages. Visit Direct outbound messaging for more information.

Creating Campaign

To start a new campaign, you will need to install Outbound messages and follow the steps described in this article: Creating a WhatsApp outbound.

Now that you know how to use Campaigns, the next step is to explore Business Reports.