Meta onboarding flow
Choosing a plan
To start the onboarding process, you need to go to the WhatsApp Business tab in LiveChat. Here you will see 3 different available plans (Starter $29/month, Standard $39/month, Full $79/month). Choose one of them.
Adding payment method
After choosing a plan you’ll get a pop-up with adding payment method. Fill in all data with a credit card and then accept the purchase. Your card will be charged.
According to the terms of services, you have a 14-day money-back guarantee in case of dissatisfaction with the use of our services
Starting the integration
When the payment is confirmed, click on the freshly appear “Continue with Facebook” button.
Meta Wizard pop-up and authorization
The pop-up with Meta Wizard will appear on your screen. Here, click on “Continue as…” button if the Facebook profile is correct. If not, click on “Log in to another account” and follow next steps.
After having the correct Facebook profile logged in, you will see what permissions you’l need to share with LiveChat Integrations to integrate WhatsApp Business. Click on the “Get started” button to continue.
Filling out data
Now you need to choose or create the Meta Business Account, enter your business name, business email, profile page and select a country of your business. When it’s completed click the Next button
In this step, you need to choose or create a WhatsApp Business Account and WhatsApp Business Profile. When it’s completed hit the Next
To create your business profile, enter WhatsApp display name (it will be shown to your customers in WhatsApp), choose the category of your business, add website URL, and optionally fill in the business description.
OTP and finish installation
When all required data are provided, you have to enter the phone number you’re going to integrate with your WhatsApp account. Please choose the verification method for your One-Time-Password (OTP).
This can be either via a Text message or a Phone call
In the next step you need to enter the verification code (it's valid for the time shown on the screen). After that, you will see permissions necessary for LiveChat Integrations. To continue, you need to click “Continue” button. In the last step, you should get the final window that says you’re ready. Click “Finish” button to complete the integration.
LiveChat dashboard
Your first number has been added and is ready to use. In WhatsApp Busines tab in the LiveChat, you can manage your numbers and plans, change the chatting group, upgrade plans, etc. by clicking on the “Connected numbers” subtab.
The upgrade option displays the two remaining plans.
Delete option allows you to remove numbers from Meta WhatsApp Manager.
Adding more numbers
If you consider adding the second number into LiveChat, on right top hand-side please choose +Add new number.
You’ll be prompted to choose one of the available plans, and confirm payment
When it’s done, the “Connect with Facebook” button will be available to use.
After clicking on the button you will start the process of adding a number in Meta Wizard pop-up just like when adding the first number. When you confirm OTP code your new number should be visible in LiveChat panel.
